What To Expect If You Have Decided To Go For Du Wifi For Your Home/Accomodation

One of the most used networks in UAE is the DU network.

More Expats turn on them when they need wifi.

If you are new person in UAE and want one of their free routers in your home then this is what to expect.

1. What is du Home Wireless?
   It’s a limited mobility service and subscription.
2. Where does the service work?
   Once the device is activated, your home location will be assigned as the first usage location and will only work there. If you decide to move or shift locations, please request us to unlock it and it will be re-assigned to the new location.
3. How does the service work?
   As a new du Home Wireless customer, you’ll receive an LTE router for internet connection at the time of the service application. It will include a Data SIM with unlimited data.
4. Is there a cancellation fee?

   In case you decide to cancel your contract before the end of its duration, you’ll be charged:
   - One monthly recurring charge
   - Device cost: Device cost/contract period * (contract period - (1 + number of months you spent in the contract)

5. How long can I benefit from the AED 199 monthly payment?

   The promotional monthly payment of AED 199 will be for 12 months only. After that, it will be AED 299.

6. What is the relocation fee?
   You can submit a relocation request for free for the first time. After that, you’ll be charged AED 100 for each relocation request.
7. What type of internet activities does the du Home Wireless plan support:
   • Standard internet activities
   • Video and music streaming
   • Social media
   • Web surfing
   • Email and office work
8. Can I connect more than one device at the same time?

   Yes, you can. However, multiple devices sharing your internet connection can reduce your internet speed.

9. Will I get the same consistent speed at all times?

   Internet speed is not guaranteed. Individual results will vary as it might be affected by factors such as weather, interference from buildings and network capacity.

1. What’s Amazon Prime?

   With Prime, you can enjoy a fast and free delivery, great entertainment, exclusive early access to deals and much more.

2. What’s the Amazon Prime offer?
   If you’re a du Home wireless customer, you’ll enjoy Amazon Prime for 12 months on us.
3. How can I subscribe to this offer?
   If you have a Home subscription:
   

   • Step 1 - Go to: www.du.ae/amazonprimeonus and log in with your du Home account number. In case you have multiple du accounts, please make sure you log in with your du Home account.
   • Step 2 - You will be taken you to the Amazon Prime page to complete your registration.
   • Step 3 - After signing up, download the Amazon Prime app from the App Store or Google Play Store to start enjoying Prime

   Also you will ask yourself these questions;

   1. How will I know when my subscription is active?

      You’ll receive a confirmation email from Amazon with a successful activation status on your account. The email will contain information on how to manage your account.

   2. How can I subscribe to the Internet Calling Pack?

      The free internet calling pack subscription will be added for a period of three months by default.

   3. Who is eligible to get the free Internet Calling Pack?

      Whether you’re a new or an existing Home Wireless subscriber, you’ll enjoy this added benefit with your plan.

   4. How does the Internet Calling Pack work?

      Once you activate it, simply download any of the following registered apps:
      
      - C’ME
      - BOTIM
      - HiU
      - Voico UAE
      
      You can then make unlimited app-to-app calls or text anyone who downloads the app.
      You’ll be able to use this app on WiFi if you subscribe to our Internet Calling Pack for Home. All devices connected to your home WiFi will have unlimited access to the app.